
Almost nothing is guaranteed in life. Certainly not weather, electricity, health, tariffs or eggs. But for more than 50 years, American consumers could count on Southwest Airlines letting them check bags for free. Limited time: Save 25% on NBC News subscription Get exclusive reporting, live Q&As and ad-free reading. Dallas-based Southwest is ending the policy in May. Customers are not happy.
Main Idea: Southwest Airlines is ending its long-running free checked bags policy in a move that could upset customers but boost profits.
Key Points:
Southwest’s new bag fees and tighter perks will raise travel costs for many households and may push more people onto already crowded carry-on space.
Southwest may face stronger investor pressure to boost profits, which could help the airline stay competitive and keep jobs and routes over time.
Rate how each entity in this article affected the American people.
Central company in the story; it is ending its long-running free checked-bag policy and making broader profit-seeking changes.
Activist hedge fund and major Southwest shareholder that pressured the airline to increase profits and change strategy.
Southwest’s CEO, quoted explaining the company’s revised assumptions behind the bag-fee decision.
Major competitor cited as an alternative for customers and as a benchmark for airline amenities and pricing.
Major competitor referenced for its free Wi-Fi rollout and broader industry comparison.
Another major carrier mentioned in comparison to Southwest and other rivals’ stock moves.
Financial firm hosting the industry conference where Bob Jordan commented on the decision.
Comments here are the same thread shown when this article appears in The Pulse.
No comments on this article yet.
Sign in to commentProfessional sports team referenced in the Luka Doncic comparison.
Analyst quoted on the investor reaction to Southwest’s policy changes.
Mentioned as part of Southwest’s social-media joke comparing the backlash to the Dallas Mavericks trade.
Research firm cited for analyst commentary on Southwest’s stock and outlook.